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• Step 5: Establish a System/Process for Analyzing, Reviewing, and Reporting Performance Data • Step 6: Establish a System/Process for Using Performance Information to Drive Improvement • Maintaining a Performance-Based Management Program
2: Establishing an Integrated Performance Measurement System • Understanding Performance Measurement • Establishing an Integrated Performance Measurement System • Choosing a Performance Measurement Framework
Establishing and Maintaining a Performance-Based Management Program 1 • Developing Performance Measures—Getting Organized • Developing Performance Measures—Sample Approaches • Maintaining an Integrated Performance Measurement System
3: Establishing Accountability for Performance • The Concept of Accountability • Establishing Accountability for Performance • Accountability Tools
4: Collecting Data to Assess Performance • Determining Data Needs
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