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In the very narrow context of corporate "human resources" management, there is a contrasting pull to reflect and require workplace diversitythat echoes the diversity of a global customer base. Such programs require foreign language and culture skills, ingenuity, humour, and careful listening. These indicate a general shift through the human capital point of view to an acknowledgment that human beings contribute more to a productive enterprise than just "work": they bring their character, ethics, creativity, social connections, and in some cases pets and children, and alter the character of a workplace. The term corporate cultureis used to characterize such processes at the organizational level. Human Resources References
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