Is it easy for the
customer to find what he or she wants at a competitive price?
E-mail marketing is one of the
most effective ways to keep in touch with customers. It is generally cost-effective, and if done properly, can
help build brand awareness and loyalty. At a typical cost of only a few cents per message, it's a bargain
compared to traditional direct mail at $1 or more per piece. In addition, response rates on e-mail marketing are
strong, ranging from 5 to 35% depending on the industry and format. Response rates for traditional mail averages
in the 1 to 3% range.
One of the benefits of e-mail marketing is the demographic information that customers provide when signing up for
your e-mail newsletter. Discovering who your customers really are - age, gender, income, and special interests, for
example - can help you target your products and services to their needs.
Points to consider when creating your e-mail newsletter:
HTML vs. Plain Text:
Response rates for HTML newsletters are generally far higher than plain text, and graphics and colors tend to make
the publications look far more professional. The downside is that HTML e-mail is slower to download, and some
e-mail providers may screen out HTML email.
Provide incentive to
subscribe: To get customers to sign up for your newsletter, advertise the benefits of receiving your newsletter,
such as helpful tips, informative content, or early notification of special offers or campaigns.
Don't just sell: Many
studies suggest that e-mail newsletters are read far more carefully when they offer information that is useful to
the customers' lives rather than merely selling products and services. Helpful tips, engaging content, and humor
are often expected to accompany e-mail newsletters.
Limit questions: As each
demographic question you ask may reduce the number of customers signing up, it's best to limit the amount of
information you solicit or give customers the option of skipping the questionnaire.